SHIPPING AND RETURNS
PAYMENT & SHIPPING
Deliveries within Switzerland (with Trackingnumber)
13.- | Orders under 2kg
16.- | Orders under 10kg
25.- | Orders under 25kg
Deliveries to the EU (with Trackingnumber)
19.- | Orders under 0,5kg
24.- | Orders under 1kg
36.- | Orders under 2kg and more
We are a young company and therefore do not yet have the best conditions with delivery services like DHL, DPD or FedEx. We have to pay the standard price from the Post for all of our shipments, which unfortunately is very high. Also, there might be additional fees from the customs service. Those fees and additional costs are carried by the customer.
We cover all EU countries, including Switzerland.
We ship all of our orders with the official Swiss Post.
Some of our products are pre-orders and therefore take a little longer to be delivered. Every product that is a pre-order is marked with "Pre-Order" next to the size. These items can take up to a month or more to ship, depending on production inventory.
Unless otherwise specified in the item description, the goods will be delivered in Switzerland within
from 1-5 working days, for foreign deliveries within 3-10 days after order confirmation.
Working days are valid excluding Saturday and Sunday.
If you have ordered items with different delivery times, we will send the goods in one
joint shipment, unless we have made any deviating agreements with you. The
In this case, the delivery time is determined by the article with the longest delivery time that you have ordered
have. If you want a partial delivery, you are welcome to contact us, but we will
In this case, you will incur additional delivery costs.
Terms of payment
For deliveries within Switzerland and abroad you have the following
Payment with credit card
Payment by PayPal
Payment by TWINT (only in Switzerland)
If you pay by credit card, your credit card account will be charged when the contract is concluded.
Can I send items back?
We hope that you are satisfied with your order. If for any reason you are not completely satisfied, you can return all purchases (including discounted items) within 30 days of receipt.
In the case of a return, please contact us at firstname.lastname@example.org.
If you want to exchange one or more items, they must be unused and must not show any damage. The customer bears the costs of courier delivery for returned goods.
Make sure that the items are carefully packed so that they arrive undamaged. You are responsible for the package until we receive it. It is therefore important that you keep your receipt and that the package can be tracked.
LAST UPDATE: 01.01.2022